BPO and KPO Management ARAVIND – 09901366442 – 09902787224
Need Answer Sheet of this Question paper, contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 BPO and KPO Management Part One: 1. Manpower can be retained by which of the following technique: a. Comfort and Care b. Problem-Solving technique c. Attention d. Proper Training 2. Which of the following is not a challenge to the BPO Industry? a. Data Security b. Poor Infrastructure c. Attrition d. Lack of Identity 3. Pricing technique where a customer pays a flat rate for services is: a. Variable Pricing b. Unit Pricing c. Fixed Pricing d. Risk/Reward sharing 4. A MIS report that deals in compliance related to quality and timeliness is: a. Cash Tracker Report b. Senior Management Report c. SLA Compliance Report d. Production Report 5. Off – Shoring means _________________________________. 6. Size, quality, labor cost etc. are categorized into which form of ITES to be outsourced: a. People Attra...